Your satisfaction is very important to us. If you are not sure about the fit or how a product is used, please call or Email us. We’ll be glad to help you and make an exchange if necessary.

Unconditional Guarantee: We guarantee all of our gear against defects in materials and craftsmanship. Please note that this guarantee is limited to materials and craftsmanship and does not cover damage caused by neglect, misuse or reasonable wear. We will repair or replace the item at our discretion. Free Spirit will pay return shipping costs only for qualified warrantee claims. Our products aren’t chew-proof, so we can not guarantee for that, but we can repair your item for a fee, plus shipping.

Returns or Exchanges:
Returns or exchanges MUST BE MADE WITHIN 30 DAYS OF THE INVOICE DATE. Items returned beyond that date will not be accepted. All returned items must be in new, unused condition. Please use a damp cloth to remove any dirt and vacuum to remove dog hair. You are not charged additional restocking fees when the products are returned as described within 30 days.

We track orders by the name of the customer and you must include the name and address of the person who purchased the merchandise with your return or exchange in order to ensure proper credit. A return authorization # is not necessary.

• To exchange a product that was ordered by credit card: Enter your new order online or call us. We do not retain your credit card payment information so we are unable to send a replacement product without processing a new order. Upon receipt of the exchanged product we will credit your charge card for the initial product, less shipping. Note that returns must be received within 30 days of the invoice date to receive credit.
  
  Return Shipping Options:

• US Mail: Repackage the item in the original shipping materials, address and send it by U.S. Mail. This is probably your least expensive option. If you return an item and do not want an exchange, you are not charged any additional fees. If you request an exchange, you will be charged for the shipping fees to send the new product. We ship small items via US Priority Mail and larger items by UPS.
• US Priority Mail: If you need to exchange a product that was ordered by credit card, we will ship the new product (as described in the exchanges and return paragraph above) with an addressed Priority Mail envelope with postage to help you return the product. Your credit card will be charged for the additional shipping fees and the replacement product.
• UPS Return Authorization Pick Up: If you’d like to return the item via UPS, provide the address and we will coordinate UPS pick-up (use a business address whenever possible to ensure that the package can be accessed; someone needs to be present for the pick-up). This is typically your most expensive shipping option. You will be charged the shipping fees.
   

Return Shipping Address:

YAP
c/o FSO
12324 Little Pine Road SW
Brainerd, MN 56401

• Please send all returns to the address above and clearly indicate the purchaser’s name and address with the return.

Refunds: For returns (without an exchange), you can expect a refund in the same form of payment originally used for purchase within 30 business days of our receiving your return, less the shipping fees.